Shipping policy

Shipping Policy for CoziCustoms

Thank you for shopping with CoziCustoms! We want to make your shopping experience as smooth as possible. Below are the details of our shipping policy:

1. Processing Time

  • Already Made Items: Orders for items that are already made will be processed within 2-3 business days (excluding weekends and holidays).
  • Custom-Made Items: Custom-made items will be processed within 4-5 weeks from the time we receive your order.
  • If there are any delays in processing, we will notify you via email.

2. Shipping Rates and Methods

  • Domestic Shipping (USA): We offer the following shipping options:
    • USPS Priority Mail (2-3 business days)
    • USPS Priority Mail Express (1-2 business days)
    • USPS First Class Package (3-5 business days)
    • USPS Ground Advantage (3-5 business days)
    • UPS Ground (3-5 business days)
    • Standard Shipping (5-7 business days)
  • Shipping rates are calculated at checkout based on the weight of the product and the delivery location.
  • Free Shipping: We offer free standard shipping on all orders over $100 within the United States.

3. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your package.
  • Please note that it may take up to 24 hours for tracking information to appear.

4. Shipping Delays

  • While we strive to get your orders to you on time, we are not responsible for any shipping delays caused by the carrier (e.g., USPS, UPS). However, we will assist you in tracking down your package if there are any issues.

5. Address Accuracy

  • Please ensure that the shipping address provided at checkout is accurate. We are not responsible for any delays or misdeliveries due to incorrect addresses.
  • If you realize that you've entered the wrong address after placing your order, please contact us within 24 hours at info@cozicustoms.com to make corrections.

6. Returns and Exchanges

  • Due to the unique, upcycled nature of our products, all sales are final. We do not accept returns or exchanges. However, if there is an issue with your order, please contact us at info@cozicustoms.com within 7 days of delivery.

7. Damaged or Lost Items

  • If your package is damaged during shipping or goes missing, please contact us within 7 days of receiving the shipping confirmation. We will work with you to resolve the issue.